General conditions of sale

These general conditions of sale and use of the site (hereinafter, the « Conditions ») apply between:

The brand, belonging to the Company Anonymous Monegasque Lizhel, with share capital of €760,000, registered in the Monaco Trade and Companies Register under number RCI 89 S 02495, number of intra-community VAT FR 55¬†000¬†013 853, whose head office is at the Palais de la Scala, 1 avenue Henri Dunant, 98000 Monaco (hereinafter, ¬´¬†We¬†¬ ª, ¬´¬†Our¬†¬ª, ¬´¬†Nos¬†¬ª or ¬†¬´¬†Lizhel ¬ª),


any adult natural person acting exclusively within the strict framework of their personal needs, who consults the website (hereinafter, the ¬´¬†Site¬†¬ª) and/or makes a purchase with Lizhel (hereinafter ¬´¬†You¬†¬ª, ¬´¬†Votre¬†¬ª, ¬´¬†Vos¬†¬ª, l‚Äô¬†¬´ ¬†User¬†¬ª or Äô¬†¬´¬†Internet User¬†¬ª).

We ask you to carefully read the Contract (as defined below) before using the Site and/or placing any order with Lizhel in the extent to which this Agreement affects Your rights and obligations. The simple use of the Site and/or the placing of any order constitutes knowledge and irrevocable agreement on your part of the Contract. If You do not agree with any of these provisions, You are not authorized to use all or part of the Site and/or place any order.

Please print a copy of the Agreement for your records.

Article 1 : General Provisions

1.1 Useful contact details < br />If you wish to contact us, our contact details are as follows:
- telephone number:  +377 93 10 61 81 Monday to Friday from 9:00 a.m.  à 5:30 p.m. (French time).
- Email:

1.2 Scope of the Contract
Your use of the Site and/or any purchases made with Lizhel are expressly and exclusively governed by (I) the Terms, and (II) any other terms and conditions published or otherwise referenced by time à other on the Site (together, the « Contract »). Please note that the Conditions prevail, in the event of contradiction and unless expressly provided otherwise, over any other terms and conditions mentioned in section (II) above.

1.3 Modifications to the Contract
The Contract may be revised, updated or otherwise modified at any time, in whole or in part, it being specified that when You place an order on the Site, the applicable Conditions are those in force on the Site on the date of registration of Your order. 

Article 2 : Price & Payment

2.1 The prices of Our products are indicated in euros, all taxes included. The price of shipping is free in mainland France. The price of deliveries outside mainland France is indicated, either on our Site at the time of the order in the case where the place of delivery is included in the options offered, or by telephone éphone or e-mail to Our Company for all other destinations.

2.2 For any order to a country other than France, You are the importer of the product(s) ordered. Customs duties, other local taxes, import duties or state taxes may be payable. These rights and amounts are not within Our control and are not Our responsibility. They will be entirely Your responsibility and under Your responsibility, both in terms of declarations and payments to the competent authorities and/or organizations. We advise You to obtain information from the competent authorities in your country.

2.3 An invoice for Your order will be issued and you will be addressed to receipt by Us (see article 3.2.3 below).

2.4 All orders are payable in euros.

2.5 Lizhel reserves the right to modify its prices at any time and without notice, subject to article 1.3 above. Products already ordered will remain invoiced on the basis of the rates in force at the time your order is registered.

2.6 You can pay for your orders:

I) by bank card (Visa, MasterCard, American Express or Carte Bleue): the amount of your order is then flow at the same time. The order registration date is that of online payment.

(II) by bank transfer: Our Site provides you with Lizhel's bank details. You must make the required transfer so that it appears within 7 (seven) days for the order to be registered. The order registration date is that of receipt of funds on the Lizhel account.

(III) by bank check: send a check payable to Lizhel, Palais de la Scala, 1, avenue Henri Dunant, 98000 Monaco and contact us specify by email or telephone the subject of the order. The date of registration of the order is that of receipt of funds on Lizhel's account.

2.7 Products placed in your shopping cart will always reflect the most recent price displayed on the description page of your product. This price may vary from the price that was displayed for the same product when you first placed the product in your cart. Placing a product in your shopping cart does not ensure that its price will remain the same as that which was at the time you placed the product in the shopping cart.

2.8 The information and in particular the prices which are displayed on the site may be erroneous due to system errors or typographic filling. Although we do everything possible to avoid these types of errors, they can still exist. We do not honor orders based on incorrect information or pricing. If the displayed price is lower than the actual price of the product, we will contact you by email to either cancel the order or give you instructions regarding payment of the price difference. We apologize for the inconvenience, please do not hesitate to contact us with any questions relating to this subject.

2.9 The prices of our products are not negotiable. Indeed, we strive to charge the fairest prices possible.

Article 3 : Order, products and delivery 

3.1 Conditions for placing an order
You declare: - To be at least 18 years old and to have the necessary legal capacity to place and fulfill any order or to hold parental authorization allowing you to place and honor any order and be able to justify it at any time, upon Our simple request; - Be a natural person acting within the framework of your personal needs (in particular in the sense that any order that You place must correspond to the normal needs of an individual).

3.2 Placing an order

3.2.1 Placement methods
You can choose to place Your order:
- directly on the Site;
or - by telephone to our customer consultants on +377 93 10 61 81.

3.2.2 Receipt of Your order
Deregistration of Your order (by telephone or on the Site) and within a maximum period of 2 (two) working days à from this registration, We acknowledge receipt of Your order and inform You. Lizhel is not bound by the order until this acknowledgment of receipt is sent. Lizhel reserves the right to refuse, without liability on its part, any order concerning a User, for good reason, in particular if there is a doubt or a dispute relating to the payment of a previous order .

3.2.3 Changes to Your order
We reserve the right to cancel all or part of an order in the event of failure bankruptcy of one of our suppliers as well as in the event of force majeure. We will notify You as soon as We become aware of it and will reimburse any sum that You have already paid to Us in relation to the canceled order or part of the order. e. In any case, we will contact you as soon as possible to offer you different possible options.

3.3 Delivery

3.3.1 Information
We will inform you by email of the delivery Äô√©progress status of the manufacturing of your purchase and the sending of your items. For any questions regarding the information cited below, please contact our Customer Service: - our identity (name, telephone number, head office), delivery costs, terms of payment, delivery or execution; - the conditions and procedures for exercising the right of withdrawal; - the address where you can submit your possible complaints; - the guarantees available to You after delivery; - the expected shipping date of Your order and the delivery date

3.3.2 Place of delivery
The products are delivered és à the delivery address that You indicated during the order process.

3.3.3 Delivery times
Unless there are manufacturing, processing, shipping and/or delivery times Longer delivery times are required (which We will inform You of upon receipt of Your order), the products ordered are delivered within 4 to 6 weeks maximum from registration of Your order. Delivery will be deemed to take place on the date of first presentation of the products to the delivery address indicated.

3.3.4 Observations on delivery or delivered products
You must check the packages and products à the delivery. If You have any reservation or observation justifying the products being returned to us, You must proceed as indicated in article 4 below.

3.3.5 Ownership
‚Äì Risks The transfer of ownership and risks over the products takes place √ † delivery of products.

3.4 Product manufacturing

3.4.1 Lizhel does its utmost to ensure that our online catalog be as precise and correct as possible. In order for you to see the details of some products, they may appear larger or smaller than they actually are. Since each computer is configured differently, their color may also vary.

3.4.2 Our goal is to give you as much information and detail as necessary so that you feel like you know your product before you even have it in your possession. The displayed weight of the stone may, however, vary by 5% from the actual weight of the same stone. The weights displayed for gold may also vary from the weights displayed on the site, the weights indicated in the item sheets do not bind us but correspond to approximate weights for a size 54, variations of up to 15% are possible. Our manufacturing is artisanal, it is possible that certain measurements indicated on our product pages differ slightly from the actual product that you will receive.

Article 4 : Returns and à size

4.1 Right of withdrawal
In application of the provisions of article L. 121-20 of the Consumer Code, You have a period of 14 (fourteen) clear days from receipt of the products to exercise Your right of withdrawal, without justification or penalties (with the exception of You covering the return costs). We will reimburse You no later than thirty (30) days following the date on which your right of withdrawal was exercised.

4.2 Satisfied or refunded
To return a product, you must inform Lizhel customer service in writing or by tà Contact us by telephone (see article 1.1 above), of Your decision before returning the products to Us, tell us, if you wish, the reason for Your return and follow exactly the return process that we provide to you. will indicate. If You return the products to Us for reimbursement, the return costs are your responsibility with the insurance costs that Lizhel will indicate to you by email. If this insurance amount was not respected by You and the jewelry were to be lost during delivery, the reimbursement would be canceled and the jewelry would remain entirely your responsibility. Upon receipt of your jewelry, We check that it is in perfect condition, then acknowledge receipt of the jewelry. Then, We will reimburse You the price corresponding to the value of the products no later than thirty (30) days following the date on which Your return was accepted by Lizhel, as indicated à Article 4.3 below.

4.3 Conditions of acceptance of returns
Returns provided for in articles 4.1 and 4.2 above will not be accepted by Lizhel and will not will give rise to a refund or exchange if:

(I) the products are returned to us in their original packaging, complete (original certificate provided if this is the case , accessories, packaging, including gift box, case, instructions), in perfect condition and unworn. Thus, items returned incomplete, damaged, damaged or soiled will under no circumstances be taken back; it is specified that certain special products are not returnable. They are then clearly presented as such to the customer at the time of ordering.

(II) Our specialists confirm that the setting and the stone, or any other constituent element of the product, are in conformity with the product which was sent to You sent, without damage, modification, or intervention of any kind.

(III) The return is no longer possible if it is a second consecutive return. Under article L. 121-20 of the Consumer Code, the right of withdrawal no longer applies if it is a second consecutive return.

(IV) Products which have been the subject, à Your request, of an engraving or personalization can no longer be refunded or exchanged.

(V) In addition, products sold outside the European Union (outside Switzerland) cannot be refunded or exchanged in due to the complication of sending a precious object internationally. 

4.4 Reimbursement and exchange terms< /strong>

Any reimbursement will be made, at Lizhel's choice, either by credit to your credit card, by transfer to your bank account, or by sending a bank check addressed to the name of the customer who placed the order and the billing address. In the event of an exchange, if the new order is exchanged for an amount greater than the order giving rise to the exchange, the User must attach the request for exchange. ©changes the payment of the balance by check or bank transfer. Conversely, if the amount of the exchange is less than the amount of the order, the User will receive under the same conditions as those referred to above a refund of the excess -per√ßu.

4.5. Size adjustment

Beyond the right of withdrawal, you give You the possibility of returning the products ordered to Us, within a short time. ©period of 2 weeks, to make an upgrade in the size of your jewelry, within the limit of +/- 2 sizes.¬† To do this, You must inform Lizhel customer service in writing or by telephone (see article 1.1 above), of Your decision before returning the products to Us, tell us the new size requested and follow exactly the return process that we will indicate to you . Your size upgrade request is only effective from the moment Lizhel acknowledges receipt in writing of your return request,¬† If You return the products to Us for upgrade † size, the return costs remain your responsibility and the new shipping costs will be covered by Lizhel. The sizing time is two weeks maximum. Sizing is not possible for an order whose delivery address is outside the European Union (excluding Switzerland).

Article 5¬ †: Guarantees

5.1 Warranty concerning products

5.1.1 Legal guarantees
Lizhel follows the legislation in force regarding defects in conformity of the product with the Contract and crippling defects under the conditions provided for in articles 1641 to 1649 of the Civil Code: ¬´¬†Article L. 211-4 of the Consumer Code: The seller is required to deliver goods in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. ©delivery. It also responds to defects in conformity resulting from the packaging, the assembly instructions or the installation when this has been placed under its responsibility by the contract or was carried out under his responsibility.